Terms of Service

These Terms of Service govern your use of Palato (the “Service”), a web application that helps you plan, track, and make decisions about food. By creating an account or using the Service you agree to these terms and to the Privacy Policy and Health Disclaimer. If you do not agree, do not use the Service.

You must be 17 years of age or older to create an account. The Service tracks health-adjacent information (meals, weight, goals) and is not designed for children. By signing up you confirm you meet this age requirement.

You are responsible for the accuracy of the information you provide and for keeping your login credentials secure. You may close your account at any time from the Account page, which permanently deletes your personal data as described in the Privacy Policy.

The Service offers a free tier and paid subscription tiers (“Plus” and “Pro”) that unlock additional features such as meal planning, full analytics, and the AI coach. Prices are shown on the pricing page before you subscribe. Subscriptions renew automatically each billing period until canceled; you can cancel any time and keep access until the end of the period already paid for.

Test mode: while the Service is in pre-launch test mode, checkout is clearly labeled “Test checkout — no real payment”; no real charges are made and test subscriptions create no payment obligation. Once live payments are enabled, billing is processed by our payment providers (for example Stripe) under their own terms.

The AI coach and every suggestion in the Service provide general food and lifestyle information only. They are not medical advice, diagnosis, or treatment, and no part of the Service creates a doctor–patient relationship. Always consult a qualified professional about medical conditions, diets for medical reasons, or before making significant changes. See the Health Disclaimer.

You may optionally connect your own AI provider key to power the coach. If you do, that key is yours: you are responsible for your provider account, for keeping the key valid, and for any usage charges your provider bills you — we do not bill you for those calls. We store your key encrypted and send your prompts only to the provider you selected (see the Privacy Policy). Your use of that provider is also governed by the provider’s own terms. You can disconnect your key at any time.

Notifications and reminders are optional and off until you enable them. We send transactional emails necessary to run your account (for example, to verify your email address). You can manage or disable notifications from your Account settings.

You keep ownership of the content you post (recipes, reviews, photos, comments). You grant us a non-exclusive license to host and display that content within the Service so other users can see it. Do not post content that is unlawful, harassing, deceptive (including fake reviews), infringing, or harmful. We may remove content and suspend accounts that violate these rules.

When you delete your account you choose whether your community content is deleted with it or kept anonymously under a “Deleted user” attribution.

You agree not to misuse the Service: no scraping, no attempting to access other users’ data, no circumventing subscription gates or usage limits, and no using the AI coach to generate harmful content.

You may stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these terms. Upon deletion, your personal data is removed as described in the Privacy Policy.

The Service is provided “as is” without warranties of any kind. Nutrition figures, restaurant data, and AI-generated suggestions are estimates and may be inaccurate or incomplete — you are responsible for verifying anything you rely on, especially regarding allergens. To the maximum extent permitted by law, our liability for any claim related to the Service is limited to the amount you paid us in the twelve months before the claim. [Placeholder — governing law, dispute resolution, and final liability language to be settled during legal review.]

We may update these terms as the Service evolves. Material changes will be announced in the app before they take effect, and the version stamp at the top of this page will change; continuing to use the Service after that constitutes acceptance.

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